Rachel
Stumme
A skilled and dedicated professional focused on continuous improvement and achieving goals in both technical and creative domains.
eCommerce Product Support Specialist
Wix | Full-time | 2023-Current
Cedar Rapids, IA
Provides phone, email, and chat support for Wix Partners and customers.
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Provides support for Wix products such as Wix Bookings, Editor X, SEO, billing, DNS, and troubleshooting locally
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Meets and exceeds productivity, customer satisfaction, and implementations metrics
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Provides peer support and communicates updates
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Led peer-based groups for mentoring and learning
Work Experience
Provides phone, email, and chat support for Wix Partners and customers.
-
Provides support for Wix products such as Wix Bookings, Editor X, SEO, billing, DNS, and troubleshooting locally
-
Meets and exceeds productivity, customer satisfaction, and implementations metrics
-
Provides peer support and communicates updates
-
Led peer-based groups for mentoring and learning
Entrusted with all day-to-day HR responsibilities.
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Led training on safety, compliance, and orientation
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Strategized with leaders to improve team member performance
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Improved training completion rate from 50% to 90%
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Organized team building events, community volunteer efforts, and employee appreciation programs
Managed and closed Starbucks as supervisor of the night team.
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Responsible for documenting and depositing sales
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Completed inventory counts nightly and forecasted future inventory needs
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Responsible for all aspects of customer care and management
Pro Specialist
Wix | Full-time | 2022-2023
Cedar Rapids, IA
HR Expert
Target| Full-time | 2019-2021
Cedar Falls, IA
Shift Supervisor
Starbucks| Full-time | 2015-2019
Lynchburg, VA
Education and Skills
Southern New Hampshire University
Earning a BA in Game Art and Development
2021-2025
Certifications
Adobe Illustrator CC - Essentials Training
Maya for Absolute Beginners: Complete Course
Customer Service
Information Technology
Critical Thinking
Adaptability
Creativity
Communication
